Scope
These details relate to services supplied by ZYRA CREATIVES L.L.C-FZ. The scope, milestones, payment schedule and cancellation arrangements for each engagement are recorded in its written proposal or service agreement.
Requesting a cancellation or refund
Email [email protected] with your name, project or invoice reference, the service concerned and the reason for your request. Please do not send payment card details or account passwords.
Refund when work is not done
If you have paid for agreed work and that work has not been carried out, you are eligible for a refund of the fees paid for the undelivered work. If no agreed work has been carried out, the service fee paid for that work will be refunded. If a project is partly completed, the refund covers the undelivered portion; charges for completed work are assessed against the agreed scope and pricing. This does not limit any additional remedies required by law.
How requests are reviewed
Requests are reviewed against the applicable agreement, the services delivered, the stage of the project, any authorised third-party commitments and applicable law. We will explain the outcome and any proposed resolution in writing.
Work in progress and recurring services
If you want to stop a project or recurring service, contact us promptly so we can confirm its status and the relevant notice or cancellation terms. Any work completed, undelivered scope and unused service period will be considered as part of the review.
Third-party costs
Advertising spend, hosting, domains, subscriptions, supplier payments and other third-party charges may have separate cancellation and refund terms. Their treatment depends on the relevant provider, your project agreement and applicable rights; they are not automatically covered by an agency service refund.
Service concerns and billing errors
If you believe a service has not been delivered as agreed, or a payment is incorrect or duplicated, include the relevant details in your request. We will review the issue and discuss an appropriate correction, completion of the agreed service or refund where applicable.
Approved refunds
Where a refund is approved or legally required, the amount, payment method and expected processing time will be confirmed in writing. Bank and payment-provider processing times can vary.
Dropshipping customer orders
This page addresses our agency services. Returns and refunds for products purchased from a client-operated store follow that store’s customer policy, the merchant’s obligations and applicable law. Our role in handling those requests is limited to the agreed service scope.
Your rights
Nothing on this page limits rights or remedies that cannot lawfully be excluded. If a project agreement conflicts with a mandatory legal requirement, that requirement takes priority.
Last updated: 29 October 2026.